Karan Bhasin

Work is made of tasks. I redesign them.

AI Transformation Leader

I lead AI for HR at Lennar.

Try it on the drawingTry itThe method, on one job

One job, taken apart.

An everyday HR job, drawn as its seven tasks. Sort who should do each one, then see the job rebuilt. and sorted by who should do each one.

1Read the questionModel does it2Pull the employee's pay recordsModel does it3Match it to the policyModel does it4Draft the answerModel drafts, person decides5Check the unusual casesPerson owns it6Send it and log itModel does it7Spot the pattern and fix the causePerson owns it 1Read the questionModel does it2Pull the employee's payrecordsModel does it3Match it to the policyModel does it4Draft the answerModel drafts, persondecides5Check the unusual casesPerson owns it6Send it and log itModel does it7Spot the pattern and fixthe causePerson owns it
Fig. 3. Each task sorted by who does it.

Notes. The method

  1. Pick the work.Start with a real job someone does every week.
  2. Take it apart.Every task has an input, a transformation and an output.
  3. Sort the tasks.
    • The model does it.
    • The model drafts and a person decides.
    • A person owns it.
  4. Rebuild it.Redesign the workflow around the sort, and put it in someone's day.
  5. Reuse it.What we learn on one workflow becomes the parts for the next.

Pick a job to take apart. Illustrative examples.

Sheet
1 of 4
Scale
Not to scale
Drawn
K. Bhasin
Status
Illustrative example

The example jobs, task by task

Answer an employee's payroll question

  1. Read the question, Model does it
  2. Pull the employee's pay records, Model does it
  3. Match it to the policy, Model does it
  4. Draft the answer, Model drafts, person decides
  5. Check the unusual cases, Person owns it
  6. Send it and log it, Model does it
  7. Spot the pattern and fix the cause, Person owns it

Onboard a new hire

  1. Collect the offer details, Model does it
  2. Set up payroll and benefits records, Model drafts, person decides
  3. Order the laptop and accounts, Model does it
  4. Build the first-week schedule, Model drafts, person decides
  5. Answer the new hire's questions, Model drafts, person decides
  6. Welcome them on day one, Person owns it
  7. Check in at 30 days, Person owns it

Build a training course

  1. Gather the source material, Model does it
  2. Pull out what people need to know, Model drafts, person decides
  3. Write the lessons, Model drafts, person decides
  4. Make the quiz, Model does it
  5. Decide what good looks like, Person owns it
  6. Teach it live, Person owns it
  7. Read the feedback and decide what changes, Model drafts, person decides

Enterprise AI works when business and technology redesign the work together. A better tool on its own doesn’t change much. So I start with the work. I take a job apart into its tasks and decide which ones a model should do, which ones a person should judge, and which ones stay human. Then we rebuild the workflow and put it in someone’s day.

Writing

Essays on how AI changes work.

All 11 essays

About

I lead AI for HR at Lennar, one of the largest homebuilders in the US. My team spans software engineering, AI agent development and workflow design. We build inside the business, close to the people and the real data. That is how we get from an unclear problem to a working system in days. We’re finished when it runs in someone’s day.

Before Lennar, I advised Fortune 500 executives at BCG and Deloitte on strategy, transformation and operations. MBA from UVA Darden.

I write to sharpen the thesis.I build to test it.

Contact

The best way to reach me is LinkedIn or email.