Work is made of tasks. I redesign them.
AI Transformation Leader
I lead AI for HR at Lennar.
Try it on the drawingTry itThe method, on one job
One job, taken apart.
An everyday HR job, drawn as its seven tasks. Sort who should do each one, then see the job rebuilt. and sorted by who should do each one.
Notes. The method
- Pick the work.Start with a real job someone does every week.
- Take it apart.Every task has an input, a transformation and an output.
- Sort the tasks.
- The model does it.
- The model drafts and a person decides.
- A person owns it.
- Rebuild it.Redesign the workflow around the sort, and put it in someone's day.
- Reuse it.What we learn on one workflow becomes the parts for the next.
Pick a job to take apart. Illustrative examples.
- Sheet
- 1 of 4
- Scale
- Not to scale
- Drawn
- K. Bhasin
- Status
- Illustrative example
The example jobs, task by task
Answer an employee's payroll question
- Read the question, Model does it
- Pull the employee's pay records, Model does it
- Match it to the policy, Model does it
- Draft the answer, Model drafts, person decides
- Check the unusual cases, Person owns it
- Send it and log it, Model does it
- Spot the pattern and fix the cause, Person owns it
Onboard a new hire
- Collect the offer details, Model does it
- Set up payroll and benefits records, Model drafts, person decides
- Order the laptop and accounts, Model does it
- Build the first-week schedule, Model drafts, person decides
- Answer the new hire's questions, Model drafts, person decides
- Welcome them on day one, Person owns it
- Check in at 30 days, Person owns it
Build a training course
- Gather the source material, Model does it
- Pull out what people need to know, Model drafts, person decides
- Write the lessons, Model drafts, person decides
- Make the quiz, Model does it
- Decide what good looks like, Person owns it
- Teach it live, Person owns it
- Read the feedback and decide what changes, Model drafts, person decides
Enterprise AI works when business and technology redesign the work together. A better tool on its own doesn’t change much. So I start with the work. I take a job apart into its tasks and decide which ones a model should do, which ones a person should judge, and which ones stay human. Then we rebuild the workflow and put it in someone’s day.
Writing
Essays on how AI changes work.
The Radiologist and the Trader
In 2016, Geoffrey Hinton told a room to stop training radiologists. A decade later there are more radiologists than ever, and the trading floors are empty.
The New Front Door to Software
For forty years, using enterprise software meant the same thing. Find the screen, fill the fields, submit. That front door is about to change.
The Innovator’s Dilemma for Organizations
Great companies see the disruption coming and still can’t change. The ones most confident in their processes are the most exposed.
The Euphoria of Building
The music was always in the person’s head. They just finally found an instrument they could play.
About
I lead AI for HR at Lennar, one of the largest homebuilders in the US. My team spans software engineering, AI agent development and workflow design. We build inside the business, close to the people and the real data. That is how we get from an unclear problem to a working system in days. We’re finished when it runs in someone’s day.
Before Lennar, I advised Fortune 500 executives at BCG and Deloitte on strategy, transformation and operations. MBA from UVA Darden.
I write to sharpen the thesis.I build to test it.